The Most Common Causes

  • Temperature too high – material is thermally damaged, surface becomes rough and porous
  • Cutting speed incorrect – too fast or too slow leads to uneven surfaces
  • Wire length too long – long wire vibrates and leaves marks on the surface
  • Worn wire – old or damaged wire produces uneven heat distribution
  • Inhomogeneous material – uneven density or moisture in the block
  • Incorrect wire tension – too little tension allows lateral deflection

Temperature Too High – The Most Common Problem

The most common cause of poor surfaces is wire temperature that is too high. The wire is so hot that it not only melts the material but thermally damages it. Recognisable by a porous rough surface – sometimes also a faint burning smell. Solution: gradually reduce temperature until the cutting gap is approx. 2 mm. Do not change cutting speed at the same time.

Rough porous cut surface from excessive wire temperature

When Should the Wire Be Replaced?


A worn cutting wire has uneven electrical resistance along its length. This leads to uneven temperature distribution – some areas are too hot, others too cold. The result is streaky or uneven surfaces that appear despite correct settings. The wire should be replaced when surfaces remain uneven despite correct temperature and speed settings. Wire replacement on cnc-multitool machines is tool-free – quick and simple without specialist tools.

Check Material as a Cause


Sometimes the cause lies not in the machine or settings but in the material itself. EPS blocks can be damp inside – particularly when freshly produced or stored incorrectly. Damp areas have a different cutting resistance than dry ones. The result is uneven surfaces that cannot be completely resolved with any setting. Solution: allow blocks sufficient drying time before cutting. Allow freshly produced EPS blocks at least 48 hours to dry.

Checklist for Poor Surfaces

When poor surfaces occur, work systematically: first check temperature and set to optimal cutting gap of approx. 2 mm. Second check cutting speed – for XPS max. 350–400 mm/min, for EPS max. 450–500 mm/min. Third check wire length – is a shorter length possible? Fourth check wire tension. Fifth check wire for wear and replace if necessary. Sixth check material for moisture and homogeneity.

Frequently Asked Questions


Why is my cut surface rough?

The most common cause is wire temperature that is too high – the material is thermally damaged. Other causes: wire length too long, incorrect cutting speed, worn wire or inhomogeneous material.

How do I recognise if temperature is too high?

When temperature is too high the cut surface becomes porous and rough – sometimes a faint burning smell is also noticeable. The cutting gap is then larger than approx. 2 mm. Solution: reduce temperature.

When should I replace the cutting wire?

When surfaces are streaky or uneven despite correct temperature and speed settings, this indicates a worn wire. Wire replacement is tool-free.

Can damp material cause poor surfaces?

Yes. Damp EPS blocks have uneven cutting resistance. This leads to surface defects that cannot be completely resolved with any setting. Allow fresh blocks at least 48 hours to dry before cutting.

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